Frequently Asked Questions
Everything you need to know about our handcrafted Japanese tableware.
Where are your products made?
All our items are authentic Japanese crafts, sourced directly from traditional kilns and artisans across Japan, including regions famous for Kutani, Arita, and Mino ware.
Do you offer international shipping?
Yes, we ship worldwide via DHL and EMS. Shipping costs and delivery times are calculated at checkout based on your destination and the weight of your order.
How do you ensure fragile items don't break during transit?
We use specialized, eco-friendly protective packaging and double-boxing techniques refined over years of experience to ensure your ceramics arrive in perfect condition.
Are your ceramics microwave and dishwasher safe?
Care instructions vary by product. While many modern stoneware items are safe, traditional pieces with gold/silver leaf or delicate overglaze should be hand-washed. Please check the 'Care Guide' on each product page.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. If an item arrives damaged, please contact us immediately with a photo for a full replacement or refund.
Can I request a specific artisan or custom order?
We work closely with several kilns. If you are looking for a specific piece or a bulk order for a restaurant or event, please contact our concierge team for assistance.